You have a one-hour window to cancel your order from the time of placement.
If you cancel your order after one hour, you must follow the entire life cycle of the order, which includes receiving the order and initiating a return for a refund.
You have the option to initiate a return, and upon receipt of the returned items, we will process a refund after deducting the pickup charges from the total bill amount.
For returns, the products must be unused, unwashed, have their labels and tags intact, and be returned in their original packaging along with the bill copy.
Orders with three or more products will be processed as prepaid orders. If you selected Cash on Delivery (COD), we will contact you via WhatsApp or call.
We reserve the right to cancel any order and issue a refund at any time without providing an explanation.
Notifications regarding order cancellations and refund processing will be sent via email and SMS.
Please note that cancellation, return, and refund are not applicable to items on sale, offers, discounts, customized product and gift vouchers.
The refund will be initiated using the original payment method (e.g., credit card, bank transfer) and will typically be processed within 7-15 working days.
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